Thursday, September 21, 2017

Ministry of Home Affairs, YCDC top complaint list

The Ministry of Home Affairs has been the subject of almost one in five complaints about government departments submitted to the Centre for Economic and Social Development, an official from the centre said last week.

The next largest number of complaints concerned Yangon City Development Committee (YCDC), with a rate of about one in eight.

The 12-member centre is a part of the Myanmar Development Research Institute. It was established in late February and started accepting public complaints on March 1.

The centre received complaints from 112 people in March and April, said U Aung Myat Kyaw, who handles the complaints section at CESD.

“The ministry that got the largest number of public suggestions was the Ministry of Home Affairs with 22 complaints, or 19.6 percent of the total. Most of the suggestions focused on the lack of transparency in appointing village and ward administrative officers and the lack of transparency in … township and district level officers,” he said by email.

YCDC received the next largest number of complaints with 14, or 12.5pc of the total. Most of these concerned the issuing of licences and illegal fees for YCDC services.

The Ministry of Finance and Revenue received 12 complaints, followed by the Ministry of Immigration and Population, most of which were about the issuing of National Registration Cards.

The Ministry of Education received seven complaints, followed by the Ministry of Transport. About 9pc of complaints were general suggestions about ways to improve service delivery.

Around 10pc were submitted by public servants, while the remainder was from members of the public.

U Aung Myat Kyaw said the Ministry of Finance and Revenue had replied to the complaints through the Centre for Economic and Social Development and accepted a suggestion to consider preparatory periods when issuing new instructions and orders.

The Ministry of Immigration and Population, Ministry of Education, Ministry of Transport and Ministry of Energy also replied to complaints, U Aung Myat Kyaw said, while the Ministry of Home Affairs, YCDC, the Ministry of Electric Power and the Ministry Agriculture and Irrigation are yet to respond.